FAQ
Everything people ask us before they order. If your question isn't here, send it through and we'll answer within one business day.
How the cards work
Will this actually work for a business like mine?
It works anywhere a customer is standing in front of you at the end of a good experience. Think cafés, salons, gyms, barbers, clinics, trades and market stalls. If you serve people face to face, the card works. If your customers never meet you in person, a card on the counter won't help, and we'll tell you so. See how it works in different businesses.
Do customers need an app?
No. Every modern phone reads NFC straight out of the box. They tap the card and your review page opens. No app and nothing to type.
Does it work on iPhone and Android?
Yes. Every iPhone from the iPhone 7 onwards works, and so does almost every Android phone from the last several years.
Does the card come ready to use?
Yes. Every card is programmed to your review page before it ships. Peel it, stick it down and it works. In the cart, type your business name and suburb as it shows on Google, or your Facebook or Instagram name. That's all we need. We find the exact review page from it, and only email you if two businesses share the name.
Do I need Wi-Fi or power?
No. The card needs no power and no Wi-Fi. Your customer uses their own phone's internet, the same as opening any web page.
Can I use it for Facebook or Instagram?
Yes. With the mini cards, pick your pack size and tell us which page each card should open. Any split of Google, Facebook and Instagram works. The five mini cards in the Complete Bundle can be mixed the same way.
Will this get my reviews removed by Google?
No. The card just opens your public review page. It never filters who can leave a review and never offers a reward for reviewing, so it stays within Google's guidelines.
Shipping
When will my order ship?
Your cards are in stock. We programme and test each order by hand, post it tracked, and orders go out daily. Standard delivery usually takes 3 to 5 business days after dispatch, a little longer for remote areas. You'll get a confirmation email straight away and tracking the day it leaves us.
What does shipping cost?
Free Australia-wide on orders of $75 or more. Under that, it's a flat $11 for tracked standard shipping, or $15 for express. We ship from Victoria, so most of Australia gets delivery within a few business days of dispatch.
Can I track my order?
Yes. Tracking is emailed when your order ships, and you can check it any time on the order tracking page.
Returns and the guarantee
What's the 30-day guarantee?
If the cards aren't working for you, tell us within 30 days of delivery and we'll refund you. The 30 days start the day your order arrives, not the day you place it.
What if a card arrives faulty or programmed wrong?
We'll replace it at our cost, and you don't need to send anything back. Every card is tested on a real phone before it's packed, but if one slips through, message us and a replacement goes out the same day.
Getting hold of us
How fast do you reply?
Within one business day, and usually the same day. We're in Barwon Heads, Victoria (AEST). Use the contact form, or call or text 0493 305 576.
I need cards for several locations. Can you help?
Yes, and it's worth talking to us first rather than ordering blind. Different locations usually need different review links, so we'll split the order and label the cards so the right ones get to the right site. Get in touch and tell us how many sites you have.