Refund policy

30-day money-back guarantee

You have 30 days from the day your order is delivered to return it for a refund, for any reason. Email us within that window and we will send you a return address.

How returns work

Returns are made by post. Send the items back undamaged and in resaleable condition. Tapping a card with your phone to test it is fine, that is what it is for.

Return postage costs $11.00 AUD and is paid by you when the return is a change of mind. If the return is because an item is faulty, not as described, or we sent the wrong thing, we cover postage both ways.

Refunds

Once your return reaches us we refund the purchase price to your original payment method within 5 business days. Your bank may take a few days longer to show it.

Original shipping charges are refunded when the fault is ours. They are not refunded for a change of mind.

Cancelling before dispatch

If your order has not been dispatched yet you can cancel it for a full refund, including shipping. Email us and we will process it. Nothing needs to be sent back.

Faulty or incorrect items

Email us your order number and a photo. We will replace the item or refund it, whichever you prefer, and cover the postage. This is not limited to the 30-day window, as set out below.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces those rights.

Contact

Email campbelljhutton@gmail.com or use the contact form at /pages/contact.

Last updated 10 September 2026.